Frequently Asked Questions

When will my order arrive?

Soon hopefully! I usually dispatch orders within 2 working days (unless we’re away - see our Deliveries page for updates on this) and you can read more about the estimated shipping times on the Deliveries page.

Do you ship to my country?

Most likely. I ship worldwide and am yet to come across a country I can’t get items to.

However, all international orders must be placed via my Etsy shop as they handle any import VAT or customs duties and taxes very well, meaning you should have all the costing info upfront, rather than any nasty, expensive surprises when your parcel arrives, so please do head over there to place your order, and feel free to email me with any questions.

My full line of products is always available on both this website and my Etsy shop, so you won’t be missing out on anything.

Do you accept returns?

Yes. Head to the Returns page for all the conditions, and instructions on how to return your item.

My item arrived damaged, what should I do?

As soon as you receive your damaged item, please email me at hello@joyjenstudio.com to let me know, including a clear picture of the damaged package and item. I will then issue a refund or send out a replacement.

The product I want is out of stock, will it be coming back soon?

Possibly! The best thing to do is sign up to be notified when an item comes back in stock. There is a button to do this on the product listing page of any sold out item. Feel free to email me to find out more info if you’d like as I’ll probably be able to give you more info.

Where are your products made?

My products are all made and packaged in the UK by my lovely suppliers.

Do you take commissions?

Yes! I do accept commissions and would love to hear from you about your ideas. You can find out more on the Commissions page.

Do you have this print in ‘X’ size?

The standard print sizes I stock are all listed for each print design, but do get in touch as I can order bespoke sizes if there’s a size you’re desperate for.

Can you create a customised version of this card/print?

Unfortunately not, sorry!

Where can I find a frame for my print?

You can get frames to fit my prints from all sorts of places. From IKEA, to your local supermarket, to Homesense, to your local framers or online framers such as easyframe.co.uk. There’s a frame for every budget and every taste these days. I’d recommend having a google to see if you can find something you like!

Do you offer your products for wholesale?

Yes! If you are a retailer or distributor and are interested in stocking my products, I'd love to hear from you. Please email hello@joyjenstudio.com to register your interest and I'll send over my wholesale catalogue and further details for placing an order. I can sign you up to receive my trade newsletter too if you’d be interested in that.

Alternatively, you can browse my full range of wholesale products on Faire if you prefer to shop that way. I’d simply request you order via my Faire Direct link, so I don’t pay commission on your order.

I also exhibit at trade fairs throughout the year. Head to my Wholesale page for the dates of our upcoming shows.