Returns
I accept returns and exchanges on most products*. Simply contact me at hello@joyjenstudio.com within 14 days of delivery.
Conditions of Return:
Buyers are responsible for return postage costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I recommend using the original packaging for your return, unless it is damaged.
To be eligible for a refund, please request a return within 14 days of delivery, and send it back within 30 days of delivery.
If you receive a damaged item, please email me at hello@joyjenstudio.com as soon as possible to let me know, including a clear picture of the damaged package and item. I will then issue a refund or send out a replacement.
*Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Digital downloads
Items on sale/clearance
Cancellations
I accept cancellations in most circumstances if the order has not yet been shipped.
Please contact me at hello@joyjenstudio.com to request a cancellation.